Job Description
Join Sacramento's premier luxury hotel team as a Weekend Front Desk Agent! Capital City Hospitality Group is seeking energetic hospitality professionals to deliver exceptional guest experiences during our busiest weekend operations. Work in a stunning downtown location while enjoying competitive pay and flexible scheduling. Perfect for students, second-job seekers, or hospitality enthusiasts seeking weekend work. No two shifts are alike – you'll handle check-ins, manage reservations, and create memorable stays for business and leisure travelers. Full training provided!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and walk-in guests with exceptional service
- Process payments, resolve billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, valet, and maintenance teams to ensure seamless operations
- Act as primary point of contact for guest requests and emergency situations
- Upsell hotel amenities, dining options, and local attractions
- Maintain clean, organized lobby area and reception desk
Qualifications
- Minimum 6 months hotel or customer service experience required
- Proficient with hotel property management systems (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving abilities
- Ability to multitask in fast-paced environments during peak periods
- Flexible availability required (Friday-Sunday shifts, evenings/nights)
- Basic math skills for cash handling and payment processing
- Positive attitude and passion for exceeding guest expectations
- Valid California driver's license preferred (for valet assistance)