Job Description
Join our award-winning team at Oceanfront Luxury Resort, where coastal elegance meets exceptional hospitality. We're urgently seeking a dynamic Hospitality Manager to lead our 250-room property in the heart of Virginia Beach's thriving tourism district. This high-impact role requires a visionary leader who can elevate guest experiences while driving operational excellence in our AAA Four-Diamond resort.
Why Join Us? Competitive benefits package, career advancement opportunities, and the chance to shape Virginia Beach's premier hospitality destination. Immediate start date available for qualified candidates.
Responsibilities
- Oversee daily resort operations including front desk, concierge, housekeeping, and guest services teams
- Develop and implement strategic initiatives to enhance guest satisfaction scores (target: 95%+)
- Manage departmental budgets ($2M+ annual) and optimize cost-control measures
- Lead staff training programs focusing on luxury service standards and crisis management
- Coordinate with sales team to execute high-value group bookings and VIP guest experiences
- Ensure compliance with health/safety regulations and brand standards
- Analyze performance metrics and implement continuous improvement processes
Qualifications
- Bachelor's degree in Hospitality Management or equivalent experience (5+ years)
- Proven track record in luxury hotel management (4/5-star property preferred)
- Strong financial acumen with P&L management experience
- Exceptional leadership skills with ability to motivate diverse teams
- Proficiency in Opera/PMS and revenue management systems
- Valid Virginia Food Handler's certification and CPR/First Aid training
- Deep knowledge of Virginia Beach tourism landscape and seasonal trends
- Fluency in English; Spanish proficiency highly valued