Job Description
Join our award-winning team at Grand Luxury Hotels, Kansas City's premier hospitality destination! We're urgently seeking passionate professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Perfect for hospitality veterans and career changers alike!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Missouri hospitality alcohol certification (or willing to obtain)
- High school diploma or equivalent required