Job Description
Join our award-winning team at Grand Hospitality Group! We're urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of Charlotte, NC. If you thrive in fast-paced environments and possess a flair for hospitality, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process reservations and manage room inventory efficiently
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate guest records and billing information
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (Opera, Fidelio)
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid NC driver's license (if required for property duties)