Job Description
Join our dynamic hospitality team at Grand Hotel Albuquerque as a Weekend Front Desk Agent! This premium part-time role offers weekend flexibility while delivering exceptional guest experiences in the heart of New Mexico's vibrant city. You'll be the first point of contact for our diverse clientele, ensuring seamless check-ins/out, managing reservations, and resolving inquiries with professionalism. Enjoy a competitive hourly rate, comprehensive training, and a supportive team environment. Perfect for students or professionals seeking weekend work-life balance!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute security protocols and maintain guest confidentiality standards
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year front desk or customer service experience preferred
- Proficiency in hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun) and holidays
- Valid driver's license and reliable transportation
- Basic math skills for cash handling and billing
- Professional appearance and customer-focused demeanor
- Ability to stand for extended periods and multitask in fast-paced environment