Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a charismatic hospitality professional to create unforgettable guest experiences through exceptional service and attention to detail. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel chain.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining service excellence
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize property management systems (Opera/PMS) for daily operations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred