Job Description
Join our award-winning New Orleans boutique hotel as a Weekend Front Desk Agent and become the first point of contact for guests exploring the vibrant culture of the Big Easy. We're seeking passionate hospitality professionals who thrive in fast-paced weekend environments while delivering exceptional service. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of America's most iconic cities.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warm hospitality
- Handle reservation inquiries and modify bookings using Opera PMS system
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations for attractions, dining, and events
- Maintain accurate guest records and security protocols
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Sat/Sun + holidays)
- Basic knowledge of New Orleans tourism landscape
- High school diploma or equivalent required
- Valid Louisiana hospitality certification a plus