Job Description
Join our award-winning hospitality team at the Grand Charlotte Hotel! We're seeking a passionate Weekend Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our luxury brand standards while managing seamless check-in/check-out processes, handling guest inquiries with precision, and resolving issues with elegance. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Charlotte's vibrant Uptown district.
Responsibilities
- Execute flawless guest check-in/check-out procedures using Opera PMS
- Manage room inventory and coordinate with housekeeping for optimal operations
- Resolve guest concerns with empathy and professionalism
- Process payments and maintain accurate financial records
- Collaborate with concierge and F&B teams to enhance guest experiences
- Uphold brand standards through meticulous attention to detail
- Train and mentor new agents on service protocols
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends/holidays
- Valid North Carolina Food Handler's Certificate preferred
- Fluent in English; Spanish proficiency highly valued
- Ability to stand for extended periods
- High school diploma or equivalent required