Job Description
We are currently seeking a dedicated and professional Front Desk Agent to join our award-winning team in the heart of Chicago. If you thrive in a fast-paced environment and excel at providing top-tier hospitality, we want to hear from you.
As a Weekend Shift Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We offer competitive pay, flexible scheduling, and a vibrant work culture.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy in registration cards and billing information.
- Answer phone calls and emails promptly, providing information about hotel amenities and local attractions.
- Handle guest inquiries, complaints, and requests with a positive and problem-solving attitude.
- Process payments using the hotel property management system (PMS).
- Maintain a clean and welcoming reception area and lobby.
- Assist with concierge services and local recommendations when needed.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred.
- Strong computer skills and proficiency with PMS software (e.g., Opera, Micros) is a plus.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Must be friendly, approachable, and detail-oriented.