Job Description
Are you a people person looking for a rewarding role in the hospitality industry? Omaha Grand Hotel is seeking a dedicated and professional Weekend Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences, and we need someone who can maintain our high standards even during the busiest weekend shifts. If you thrive in a fast-paced environment and love making guests feel welcome, we want to meet you.
As a Weekend Front Desk Agent, you will be the face of our hotel. You will be responsible for ensuring our guests have a seamless check-in and check-out experience, answering inquiries, and managing the front desk operations efficiently. We offer a competitive pay rate and a supportive work environment that values your contributions.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Flexible weekend schedule.
- Opportunities for career growth within the hotel chain.
- Employee discount on dining and room stays.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using property management systems (PMS).
- Handle phone inquiries, reservations, and messages with professionalism and speed.
- Manage front desk cash transactions, credit card processing, and petty cash reconciliation.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints or issues immediately and escalate complex matters to the manager.
- Assist with coordinating housekeeping and maintenance requests.
Qualifications
- High school diploma or GED required.
- Previous experience in a front desk or customer service role is preferred but not required.
- Must be available to work weekends (Friday through Sunday).
- Strong communication and interpersonal skills.
- Proficiency with computers and basic office software.
- A professional appearance and a friendly, welcoming demeanor.