Job Description
Welcome to The Sterling Portland Hotel, a beacon of luxury and comfort in the heart of the city. We are currently seeking a dedicated and charismatic Front Desk Agent to join our team, specifically for our high-demand Weekend Shifts. If you are a hospitality professional who thrives in a fast-paced environment and loves making guests feel at home, we want to meet you.
In this role, you will serve as the face of our brand, ensuring every guest has a seamless and memorable arrival and departure. We pride ourselves on our premium service standards and are looking for someone who embodies our commitment to excellence.
Responsibilities
- Greet guests warmly and check them in and out efficiently using our property management system.
- Manage incoming phone calls and emails with a professional and friendly demeanor.
- Handle guest inquiries regarding local dining, attractions, and transportation with detailed knowledge.
- Process payments and secure guest information accurately.
- Assist with concierge requests, including restaurant reservations and event bookings.
- Maintain the cleanliness and organization of the front desk and lobby area.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred.
- Proficiency with computer systems and property management software (PMS).
- Strong interpersonal and communication skills.
- Availability to work weekends (Friday, Saturday, Sunday) and holidays as required.
- A professional appearance and a genuine passion for guest satisfaction.