Job Description
Join our dynamic hospitality team at Grand Plaza Hotels in Albuquerque! We're seeking dedicated weekend shift professionals to deliver exceptional guest experiences during peak travel periods. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in New Mexico's vibrant tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle reservation inquiries and modify bookings using hotel management systems
- Resolve guest concerns promptly and escalate issues when necessary
- Maintain lobby cleanliness and ensure operational standards are met
- Process payments accurately and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments
- Prepare shift reports and document guest feedback
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Availability to work weekends and holidays consistently
- Strong communication and problem-solving skills
- Basic proficiency with reservation systems and POS software
- Ability to multitask in a fast-paced environment
- Valid driver's license (for potential airport shuttle duties)