Job Description
Join Atlanta's premier luxury hospitality destination! Grand Horizon Hotels is seeking passionate professionals to elevate our guest experience in the heart of Georgia's vibrant capital. Our award-winning property offers unparalleled career growth, competitive compensation, and an environment where excellence is celebrated. If you thrive in dynamic settings and possess an unwavering commitment to service excellence, we invite you to become part of our distinguished team.
Responsibilities
- Deliver exceptional guest experiences through personalized service and anticipating needs
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Collaborate with cross-department teams to ensure seamless operations
- Uphold strict hygiene and safety standards across all guest interactions
- Contribute to revenue generation through upselling ancillary services
- Participate in ongoing training to maintain service excellence standards
Qualifications
- Minimum 2 years of luxury hotel or high-end hospitality experience
- Proven track record in delivering exceptional guest satisfaction
- Strong knowledge of hotel management systems (Opera, Fidelio, etc.)
- Excellent communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Georgia hospitality certification or willingness to obtain
- Fluency in English; additional languages highly valued
- Professional appearance and polished demeanor