Job Description
Experience the pinnacle of hospitality at The Grand Austin Hotel, where Southern charm meets modern luxury. Nestled in the heart of Austin's thriving downtown, we're seeking passionate professionals to join our award-winning team. Enjoy competitive benefits, career growth opportunities, and the chance to serve discerning guests in one of America's most dynamic cities. Join us in crafting unforgettable experiences!
Responsibilities
- Deliver exceptional guest service across all touchpoints
- Manage check-in/check-out procedures with precision
- Handle guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Uphold brand standards and operational excellence
- Collaborate with cross-departmental teams
Qualifications
- Minimum 2 years luxury hotel experience
- Proven customer service excellence
- Proficiency in hotel management systems (Opera)
- Exceptional communication skills
- Ability to multitask in fast-paced environments
- Texas Food Handler certification preferred
- Flexible availability including nights/weekends
- Valid Texas driver's license