Job Description
Join our dynamic hospitality team at Denver's premier downtown hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences through 24/7 shift coverage. As the first point of contact, you'll manage check-ins/out, handle reservations, resolve inquiries, and ensure seamless operations. Enjoy competitive pay, comprehensive training, and career growth in Denver's vibrant hospitality sector. Immediate openings available for day, evening, and overnight shifts.
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and operational issues promptly and professionally
- Process payments, manage cash handling procedures, and balance daily transactions
- Coordinate with housekeeping, maintenance, and security teams for operational excellence
- Maintain accurate guest records and confidential information
- Perform daily audits of front desk operations and financial reports
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Basic knowledge of Denver attractions and local services
- Valid Colorado driver's license (if required for local errands)