Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career in the heart of Manhattan! We're seeking enthusiastic individuals with no prior experience to become Hospitality Associates. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of NYC's premier luxury hotels. Work in a dynamic environment where your smile and dedication will shine!
Responsibilities
- Deliver exceptional guest service through warm interactions and attentive support
- Assist with front desk operations including check-ins, check-outs, and room requests
- Manage guest inquiries via phone, email, and in-person with professionalism
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Maintain clean, organized public areas and lobby spaces
- Process payments and manage billing transactions accurately
- Participate in daily team briefings and training sessions
Qualifications
- No experience necessary – we provide comprehensive paid training
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Team player with problem-solving abilities
- Must be authorized to work in the United States