Job Description
Join our award-winning hospitality team at Grand City Hotels as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Portland. This role offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the dynamic hospitality industry. Enjoy competitive pay, benefits, and the chance to become the first point of contact for our diverse clientele.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer service mindset
- No prior experience necessary - training provided
- Must be authorized to work in the United States