Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hotel Milwaukee! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown. This is your gateway to a dynamic hospitality career with comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of Wisconsin's most iconic cities.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and POS system knowledge
- Ability to work flexible hours including nights/weekends
- Attention to detail and problem-solving abilities
- Professional appearance and positive attitude
- Must be authorized to work in the US