Job Description
Launch your hospitality career with Grand Milwaukee Hotel! We're seeking passionate entry-level Front Desk Agents to deliver exceptional guest experiences in our downtown landmark. Perfect for career starters, this role offers comprehensive training and growth opportunities within our award-winning team.
Join our vibrant team where every interaction shapes memorable stays. Enjoy competitive pay, flexible scheduling, and access to exclusive hotel discounts. Be the first point of contact for our diverse international guests while building transferable skills in customer service, problem-solving, and hospitality operations.
Responsibilities
- Provide warm welcome and efficient check-in/check-out services for all guests
- Manage reservations and room assignments using hotel management systems
- Address guest inquiries and resolve issues promptly with solution-oriented approach
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and communication
- Assist with basic administrative tasks including phone handling and mail services
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn hotel software
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor with problem-solving aptitude
- Must be authorized to work in the United States
- Valid Wisconsin driver's license (if required for errands)