Job Description
Are you a passionate hospitality professional seeking to lead a world-class team in the scenic Blue Ridge Mountains? The Grand Oak Inn, a luxury boutique hotel located in the heart of North Carolina, is currently seeking an experienced Hotel Manager to oversee our operations and elevate our guest experience.
We pride ourselves on delivering exceptional service and maintaining a reputation for excellence in the North Carolina hospitality industry. As Hotel Manager, you will be the face of our property, responsible for driving revenue, managing staff, and ensuring every guest leaves with a lasting memory.
Why join us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a stunning historic location.
- Supportive leadership team.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, and food & beverage, ensuring a seamless guest journey.
- Develop and implement strategic plans to maximize occupancy rates and average daily rate (ADR).
- Recruit, train, and mentor a diverse team of hospitality professionals.
- Manage financial performance, including P&L analysis, budget adherence, and cost control.
- Ensure strict compliance with health, safety, and sanitation regulations.
- Build strong relationships with guests and the local community to enhance brand reputation.
- Handle high-level guest inquiries and resolve conflicts with a focus on guest satisfaction.
Qualifications
- Minimum of 5 years of progressive experience in hotel management or a related field.
- Proven track record of leading teams and driving revenue growth.
- Proficiency in property management systems (PMS) such as Opera or similar.
- Strong financial acumen and budgeting experience.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Valid hospitality management certification is a plus.