Job Description
Welcome to a career where every day is an opportunity to create lasting memories. The Omni Indianapolis Hotel is seeking a dynamic and detail-oriented Front Desk Agent to join our exclusive weekend team. If you thrive in a fast-paced, luxury environment and want to work weekends without sacrificing your work-life balance, this is the perfect role for you.
As a member of our guest services team, you will be the face of our brand, ensuring that every guest feels welcomed, valued, and attended to from the moment they arrive until they depart.
Responsibilities
- Check guests in and out efficiently using the hotel property management system (PMS).
- Answer incoming calls with a warm, professional tone and assist with inquiries regarding local attractions, dining, and services.
- Handle cash and credit transactions accurately, ensuring all receipts are properly documented.
- Maintain the lobby area to the highest standards of cleanliness and organization.
- Assist with valet parking coordination and guest transportation needs.
- Resolve guest concerns and complaints in a timely, empathetic, and professional manner.
- Adhere to all hotel security policies and emergency procedures.
Qualifications
- High school diploma or equivalent required.
- Previous hospitality or guest services experience is preferred but not required; training will be provided.
- Mandatory availability to work weekends (Saturday and Sunday).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and grooming standards.
- Basic computer proficiency and typing skills.
- Ability to stand for extended periods and lift up to 25 lbs.