Job Description
Join the vibrant hospitality scene in Denver at Grand Horizon Hotels! We're seeking enthusiastic entry-level professionals to kickstart their careers in luxury guest services. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional experiences that define Denver's renowned hospitality culture. No prior experience required – we provide comprehensive training to transform your passion for service into professional excellence.
Our Denver location offers competitive benefits, career advancement pathways, and a dynamic team environment. Discover why Denver is one of America's top destinations for hospitality careers while growing your skills in guest relations, reservation systems, and revenue management.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservation systems and optimize room assignments
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a pristine front desk environment
Qualifications
- High school diploma or equivalent (hospitality certificate preferred)
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and multitasking abilities
- Positive attitude and customer service mindset
- Willingness to learn hotel operations systems
- Ability to stand for extended periods