Job Description
Join our award-winning team at Grand Harbor Hotel Tampa, where we blend luxury hospitality with vibrant Gulf Coast energy. We're seeking passionate Front Desk Agents to create memorable guest experiences through exceptional service and seamless operations. As the first point of contact, you'll embody our commitment to excellence while supporting diverse shift schedules including nights, weekends, and holidays. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's top travel destinations.
Responsibilities
- Efficiently manage guest check-in/out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams for guest requests
- Uphold brand standards through consistent service delivery and property appearance
- Utilize CRM systems to personalize guest interactions and build loyalty
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience (hospitality/retail a plus)
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak seasons
- Flexibility to work rotating shifts (days, evenings, weekends, holidays)
- Valid Florida driver's license (for valet coordination)
- Basic math and currency handling accuracy