Job Description
Join our award-winning hospitality team as an Entry Level Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals passionate about creating memorable guest experiences in the heart of San Antonio. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and property operations. Enjoy competitive pay, growth opportunities, and a vibrant downtown location near the iconic River Walk. Perfect for recent graduates or career changers ready to launch their hospitality journey!
Responsibilities
- Check-in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly
- Operate property management systems (Opera/PMS) accurately
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain financial records
- Market hotel amenities and local attractions to guests
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Customer service mindset with problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible schedule including nights/weekends/holidays
- Positive attitude and professional appearance
- Must pass background check and drug screening