Job Description
Join our award-winning team at Grand Tampa Bay Hotel and launch your hospitality career! We're seeking passionate Hospitality Associates to deliver exceptional guest experiences in our vibrant downtown location. As a cornerstone of our service team, you'll work in a dynamic environment where your dedication shines. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement. Whether you're a recent graduate or career-changer, this is your chance to grow with Tampa's premier luxury hotel.
Responsibilities
- Deliver personalized guest services including check-in/out, concierge support, and special requests
- Manage room inventory and coordinate with housekeeping for seamless turnarounds
- Handle guest inquiries via phone, email, and in-person with professionalism and efficiency
- Assist with event setup and banquet operations for weddings and corporate functions
- Maintain meticulous cleanliness and organization in public areas and back-of-house spaces
- Process payments and manage point-of-sale systems accurately
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Minimum 1 year customer service experience or hospitality internship
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with property management systems and Microsoft Office
- Valid Florida driver's license (for airport shuttle duties)
- TAMPA-FL RESIDENTS ONLY: Must provide proof of local residency