Job Description
Launch your hospitality career with Hospitality Elite Group! We're seeking enthusiastic Entry Level Front Desk Agents to join our dynamic teams across New York, NY and Virginia. No prior experience required—just a passion for exceptional guest service and a commitment to excellence. Enjoy comprehensive training, career growth opportunities, and a vibrant work environment in the heart of the hospitality industry.
Responsibilities
- Deliver warm, professional front desk services including check-in/check-out procedures
- Manage reservations and room assignments using property management systems
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- 0-1 years of customer service experience preferred
- Exceptional communication and interpersonal skills
- Basic computer proficiency with MS Office applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude and professional appearance
- Flexible availability including evenings, weekends, and holidays