Job Description
Join Grand Horizon Hotels in Phoenix, Arizona, where we celebrate excellence in hospitality! We're seeking passionate professionals to join our award-winning team with weekly pay and competitive benefits. Enjoy working in our luxury downtown location while advancing your career in the dynamic hospitality industry. We offer comprehensive training, career growth opportunities, and a supportive team environment. Apply today to start your journey with us!
Responsibilities
- Deliver exceptional guest experiences through attentive service and personalized attention
- Manage check-in/check-out procedures efficiently using hotel management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and billing information
- Adhere to safety and sanitation protocols as per brand standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Arizona driver's license (if required for shuttle services)
- Basic knowledge of hotel operations and guest services
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods