Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic, guest-focused individuals to create memorable experiences for our visitors. No prior experience is required – we provide comprehensive training to ensure your success. This full-time position offers competitive pay, flexible shift schedules including nights/weekends, and opportunities for career growth in the hospitality industry. If you're passionate about customer service and thrive in a dynamic environment, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle guest inquiries, complaints, and requests with professionalism
- Process reservations, payments, and billing accurately
- Maintain clean and organized front desk area
- Coordinate with housekeeping, maintenance, and security teams
- Assist with luggage handling and valet services as needed
- Perform nightly audit procedures and report generation
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn hotel systems
- Positive attitude and commitment to guest satisfaction
- Valid driver's license preferred (not required)
- No hospitality experience necessary – training provided!