Job Description
Join our award-winning team at Hospitality Excellence Group as an Entry Level Front Desk Agent! No experience is required – we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for our valued guests, delivering exceptional service in a dynamic downtown Dallas environment. This role offers growth opportunities, competitive benefits, and a chance to develop customer service, communication, and organizational skills. If you're friendly, detail-oriented, and eager to learn, we want you!
Responsibilities
- Welcoming guests with professionalism and warmth
- Managing check-in/check-out procedures efficiently
- Handling reservations and room assignments
- Addressing guest inquiries and resolving concerns
- Processing payments and maintaining accurate records
- Coordinating with housekeeping and maintenance teams
- Operating property management systems
- Upholding brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal communication skills
- Basic computer proficiency
- Positive attitude and strong work ethic
- Ability to multitask in a fast-paced setting
- Reliability and punctuality
- Willingness to work flexible shifts
- No prior experience required – training provided!