Job Description
Join our dynamic hospitality team at Grand Oasis Resorts as a Night Shift Front Desk Agent! This premium position offers the perfect blend of customer service excellence and flexible hours in Las Vegas's vibrant entertainment district. You'll be the first point of contact for our discerning guests, delivering exceptional experiences during the city's most exciting hours. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our award-winning resort chain. If you thrive in fast-paced environments and possess a passion for creating memorable moments, this is your chance to shine in the heart of Las Vegas!
Responsibilities
- Efficiently check in/out guests using resort management systems with precision and warmth
- Handle guest inquiries, resolve complaints, and coordinate special requests with urgency
- Manage room assignments, key issuance, and security protocols during overnight hours
- Process payments, maintain accurate cash drawer, and reconcile daily transactions
- Collaborate with security, housekeeping, and maintenance teams for seamless operations
- Monitor lobby activity and implement emergency procedures as needed
- Prepare shift reports and maintain detailed guest preference records
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Ability to work independently and make sound decisions during overnight shifts
- Valid Nevada gaming work permit (if applicable)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Strong attention to detail and multitasking abilities