Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in customer service excellence! We're seeking enthusiastic individuals with no prior experience to create memorable guest experiences. Enjoy comprehensive training, competitive benefits, and a supportive work environment in Raleigh's vibrant downtown. Apply today and start your journey in the dynamic hospitality industry!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage room reservations and inventory using our PMS software
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Assist with valet services and concierge requests
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train all team members
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexibility to work weekends and holidays
- Valid North Carolina driver's license preferred