Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Grandview Hotel Cleveland! No prior experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in a vibrant downtown location. If you're passionate about customer service and ready to thrive in a fast-paced environment, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and professional demeanor
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests promptly and coordinate with housekeeping/security teams
- Process payments and operate property management systems
- Uphold cleanliness standards at the front desk and lobby areas
- Assist with valet services and luggage handling as needed
- Report maintenance issues and escalate guest concerns appropriately
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand/walk for extended periods during shifts
- Reliable transportation for varied shift schedules (days, nights, weekends)
- Positive attitude and problem-solving mindset
- Willingness to submit to background check and drug screening
- Must be 18+ years old