Job Description
Join our award-winning team at Omaha Hospitality Group as an Entry Level Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our downtown Omaha location. This role offers comprehensive training, career advancement opportunities, and a dynamic team environment. Perfect for hospitality newcomers seeking flexible shift work including evenings, weekends, and holidays. Enjoy competitive pay, employee discounts, and a supportive workplace culture focused on growth and recognition.
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage check-in/check-out processes efficiently using hotel management software
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Uphold safety protocols and emergency procedures during all shifts
- Collaborate with cross-departmental teams to ensure seamless guest experiences
- Contribute to daily operations including inventory management and key control
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn proprietary systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and positive attitude
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds