Job Description
Are you a dedicated hospitality professional looking for an immediate start? Grand Luxury Hotels is seeking a dynamic and personable Front Desk Agent to join our team in the heart of Louisville, KY.
We pride ourselves on delivering world-class guest experiences. As a Front Desk Agent, you will be the first point of contact for our visitors, ensuring their stay is seamless, comfortable, and memorable. If you have a passion for service and a friendly demeanor, we want to meet you.
Why Join Us?
- Immediate Hire Available
- Competitive Pay & Benefits Package
- Employee Discounts & Career Growth Opportunities
Apply today and take the first step towards your next career adventure in Louisville!
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and in person in a professional manner.
- Handle front desk operations, including managing the switchboard, processing payments, and managing room keys.
- Resolve guest complaints and concerns promptly to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including recommendations for local dining and attractions in Louisville.
Qualifications
- High school diploma or equivalent; hospitality or customer service degree preferred.
- Previous experience in a hotel front desk or customer service role is a plus.
- Strong computer skills and familiarity with PMS software (e.g., Opera, Micros) is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and a positive attitude.