Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as an Entry-Level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests in the heart of Phoenix. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you're passionate about service and ready to launch your hospitality career, apply today!
Responsibilities
- Provide exceptional front desk services including check-in/check-out, room assignments, and guest inquiries
- Manage reservations, billing, and payment processing with accuracy
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle guest complaints professionally and resolve issues promptly
- Operate hotel management systems (PMS) and communication tools
- Uphold brand standards and maintain a clean, organized lobby area
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in basic computer applications and hotel systems
- Attention to detail and problem-solving abilities
- Must be able to stand for extended periods and lift up to 25 lbs
- Valid driver's license preferred for valet duties