Job Description
Launch your hospitality career with Metropolitan Hospitality Group as an Entry-Level Front Desk Agent in the heart of Philadelphia! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences in our luxury downtown hotel. This shift-based position offers competitive compensation, comprehensive training, and clear pathways for advancement. Join our award-winning team where your smile and dedication will make every guest feel welcome.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Sell hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving abilities under pressure
- Professional appearance and positive attitude
- Previous customer service experience preferred
- Must pass background check and drug screening