Job Description
Join our award-winning team at Memphis Grand Hotel and become the heartbeat of our weekend operations! We're seeking passionate individuals to deliver exceptional guest experiences during our busiest shifts. Enjoy competitive pay, flexible scheduling, and the vibrant energy of downtown Memphis while building your hospitality career. Perfect for students, second-job seekers, or weekend warriors!
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage room status updates and coordinate housekeeping requests
- Handle guest complaints with professionalism and solution-oriented approaches
- Process payments and maintain accurate financial transaction records
- Operate reservation systems and manage booking modifications
- Ensure lobby areas remain pristine and welcoming for all guests
- Collaborate with security team during weekend crowd management
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Ability to work weekends and flexible shifts (Fri-Sun)
- Proficiency with hotel management software (Opera, etc.)
- Basic math and cash handling abilities
- Valid Tennessee driver's license (if valet duties required)
- Ability to stand for extended periods and lift 25 lbs