Job Description
Are you looking to launch a rewarding career in the dynamic hospitality industry? The Grand Detroit Hotel is currently seeking enthusiastic and reliable Entry Level Front Desk Associates to join our award-winning team. We pride ourselves on excellence and customer service, and we are looking for individuals who are eager to learn and grow.
In this role, you will be the welcoming face of our hotel, ensuring every guest feels valued and comfortable from the moment they arrive. We provide comprehensive training, so no prior experience is necessary—just bring your positive attitude and dedication!
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out processes with efficiency and professionalism.
- Answer incoming phone calls promptly and manage guest inquiries regarding hotel amenities, local attractions, and dining options.
- Process payments accurately and handle cash transactions while maintaining strict security protocols.
- Maintain the front desk area and lobby to ensure a clean, organized, and welcoming environment at all times.
- Handle guest requests, including room service, wake-up calls, and transportation arrangements, ensuring a seamless experience.
- Collaborate with housekeeping and maintenance teams to address guest needs and resolve issues in a timely manner.
- Update guest profiles and records in the property management system (PMS).
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- Basic computer literacy and the ability to learn new software quickly.
- A service-oriented mindset with a focus on guest satisfaction and problem-solving.
- Ability to stand for extended periods and lift moderate amounts of weight when assisting with luggage.