Job Description
Join our dynamic hospitality team at Grand City Hotels & Resorts as a Front Desk Agent on our vibrant night shift! We're seeking energetic, guest-focused professionals to be the first point of contact for our travelers. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy a supportive environment with competitive pay, flexible scheduling, and employee benefits. Be part of Portland's thriving tourism scene while developing valuable customer service and problem-solving skills.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests promptly and resolve issues with professionalism
- Maintain accurate records of guest interactions and property operations
- Collaborate with night security and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- No experience required – we welcome career changers and entry-level candidates
- Strong communication skills and a friendly, approachable demeanor
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with reservation systems
- Availability to work flexible night shifts (11 PM - 7 AM)
- Problem-solving mindset with a positive attitude
- Attention to detail in handling guest information and transactions
- Must be authorized to work in the United States