Job Description
Join our award-winning downtown hotel as an Entry-Level Guest Services Agent! No experience needed—just a passion for hospitality and a desire to create memorable guest experiences. We offer comprehensive training, competitive pay, and growth opportunities within our luxury property. Enjoy benefits including health insurance, free parking, and hotel discounts. Apply today to start your career in Illinois' thriving hospitality industry!
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process reservations and room assignments using our property management system
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle billing inquiries and payment processing accurately
- Assist with luggage and guest transportation needs
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and POS system knowledge
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including weekends/holidays
- Previous customer service experience preferred but not required
- Must be authorized to work in the United States