Job Description
Join the legendary luxury of The Willard InterContinental, an iconic DC landmark since 1818. We seek a Part-Time Guest Services Associate to deliver exceptional hospitality experiences in our historic setting. Enjoy competitive pay, premium training, and flexible scheduling while contributing to our world-renowned service standards. Perfect for students or professionals seeking dynamic part-time work in the heart of downtown DC.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage room assignments and key distribution using Opera property management system
- Handle guest inquiries and resolve issues promptly using service recovery protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial documentation
- Uphold brand standards through consistent grooming and professional presentation
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency in Opera PMS or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced luxury environment
- Flexible availability including evenings, weekends, and holidays
- Valid DC work authorization and professional appearance
- Basic knowledge of DC attractions and transportation systems