Job Description
Start your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Entry Level Hotel Associates to join our dynamic team in Indianapolis. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain. Join us in creating memorable experiences for guests while building a stable career in the thriving Indianapolis hospitality industry.
Responsibilities
- Deliver exceptional customer service to hotel guests at check-in, check-out, and during their stay
- Assist with front desk operations including reservations, billing inquiries, and room assignments
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle guest complaints professionally and escalate issues when necessary
- Maintain accurate records of guest interactions and transactions
- Support event setup and guest services for hotel functions and conferences
- Adhere to all safety and sanitation protocols
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new systems
- Positive attitude and willingness to learn
- Ability to stand for extended periods and lift up to 25 pounds
- Valid work authorization in the United States