Job Description
Welcome to Horizon Hospitality Group
Are you looking for a rewarding career in the hospitality industry? We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in Orlando, FL. We value our team members and offer comprehensive training, making this the perfect opportunity for those with no prior experience looking to start their journey.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $18.00 per hour.
- Training Provided: No experience necessary; we teach you everything you need to know.
- Growth Opportunities: Clear career advancement paths within our global network.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
We are looking for individuals who take pride in providing exceptional guest experiences and are eager to learn the ropes of hotel operations. If you are organized, communicative, and ready to work hard, we want to meet you.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the check-in and check-out process efficiently, verifying identity and collecting payments.
- Answer incoming phone calls, emails, and in-person inquiries with a professional and helpful tone.
- Handle guest complaints or special requests immediately and escalate them to management when necessary.
- Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies.
- Process billing and credit card transactions accurately using our property management system.
- Assist in coordinating housekeeping requests and maintenance tickets.
Qualifications
- High school diploma or GED equivalent is preferred.
- No prior experience is required. We value attitude and willingness to learn over past history.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Basic computer literacy (typing and navigating web browsers).
- Professional appearance and demeanor at all times.
- Flexibility to work weekends, holidays, and rotating shifts.