Job Description
Are you ready to launch a rewarding career in the dynamic world of hospitality? The Washington Grand Hotel & Suites is looking for passionate, energetic individuals to join our team as Entry Level Hotel Associates. We are committed to fostering a diverse and inclusive workplace where every team member has the opportunity to grow and shine.
Whether you are a recent graduate, a career switcher, or simply looking for your first job, we provide comprehensive training and mentorship. No prior experience is necessary—what matters most is your attitude, work ethic, and desire to provide outstanding service to our guests.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures to ensure a smooth arrival experience.
- Maintain the cleanliness and organization of public areas, including the lobby, hallways, and restrooms, to uphold our high standards of hospitality.
- Answer incoming phone calls professionally and respond to guest inquiries via email or in person in a timely manner.
- Assist with concierge services, including providing local recommendations and arranging transportation when needed.
- Support the front desk team with data entry, filing, and processing payments accurately.
- Monitor hotel amenities and inventory levels, reporting any maintenance issues or supply shortages promptly.
- Assist with special events, banquets, or housekeeping duties as required to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent is preferred.
- Strong interpersonal communication skills with the ability to build rapport with guests and colleagues.
- A positive attitude, reliability, and a professional appearance.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills are a plus but not required.
- A valid driver's license is preferred for valet or parking duties.