Job Description
Join our award-winning team at Pacific Shores Hotel Group as a Front Desk Agent and become the first point of contact for our distinguished guests. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Long Beach. We're seeking passionate hospitality professionals who thrive in dynamic settings and are committed to delivering exceptional guest experiences.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize property management systems (Opera/PMS) efficiently
- Execute upselling strategies for room upgrades and premium services
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Stayline)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Fluency in English; Spanish highly desirable