Job Description
Join our award-winning team at Grand Bay Resort Tampa as an Entry-Level Hotel Associate! We're seeking energetic, customer-focused individuals to provide exceptional guest experiences across our 24/7 operations. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement within our luxury waterfront property.
As a cornerstone of our guest services team, you'll work collaboratively in a dynamic environment that values teamwork and guest satisfaction. Our state-of-the-art facility offers modern amenities and a supportive culture designed to help you thrive.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures and resolve guest inquiries promptly
- Maintain immaculate guest rooms and public areas according to brand standards
- Process payments and manage reservation systems with accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold safety protocols during emergency situations and shift changes
- Participate in daily briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude with commitment to exceptional service
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- Strong communication and problem-solving skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Florida driver's license preferred (not required)