Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Part-Time Front Desk Agent! We're seeking charismatic professionals to create memorable guest experiences in the heart of San Jose. This role offers flexible hours (evenings/weekends) and the opportunity to grow within our luxury brand. Enjoy competitive pay, complimentary meals, and a dynamic work environment in California's tech capital.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Execute upselling for premium rooms and amenities
- Adhere to brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Excellent verbal communication in English (bilingual Spanish preferred)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution skills
- Flexible availability including weekends/holidays
- Valid CA driver's license with clean record (if transporting guests)
- High school diploma or equivalent