Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts. This role combines customer service excellence with operational precision in a vibrant downtown Albuquerque setting.
As the first point of contact, you'll create memorable moments for travelers while managing check-in/out processes, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment where your passion for service shines.
Perks Include:
- Comprehensive training program
- Employee discounts on hotel services
- Health benefits (part-time eligible)
- Career development workshops
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and confidentiality standards
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency in reservation systems (Opera, FOSSE preferred)
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic knowledge of Albuquerque attractions and services
- Flexible availability including weekends and holidays
- High school diploma or equivalent required