Job Description
Join our award-winning luxury hotel in the heart of Manhattan! Grand Hospitality Group is seeking passionate individuals to kickstart their careers in hospitality as Front Desk Agents. No experience necessary – we provide comprehensive training to help you thrive in a dynamic, guest-centric environment. Enjoy competitive pay, growth opportunities, and the chance to work in one of the world's most iconic cities.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage room reservations and guest inquiries using hotel management systems
- Handle billing transactions and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security departments
- Resolve guest concerns promptly and professionally
- Uphold brand standards and maintain a pristine lobby environment
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced settings
- Basic computer proficiency and comfort with technology
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred