Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for weekend shifts in the heart of Raleigh, NC! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and hotel operations. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of America's fastest-growing cities. Perfect for hospitality enthusiasts seeking weekend-focused roles with growth opportunities into management.
Responsibilities
- Manage seamless guest check-ins/check-outs using hotel management systems
- Handle reservation modifications and inquiries with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and professionally
- Perform nightly audits and report discrepancies
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Raleigh attractions and local services
- Valid North Carolina driver's license preferred
- High school diploma or equivalent required